Policies and shipping
Welcome to our shop.
We guarantee customer satisfaction and worldwide delivery.
We are gold, silver and vanities specialists with a 100% track record of our parcels reaching their final destinations.
Shipping:
Free worldwide shipping. Our UK customers will benefit from expedited shipping which will arrive the next working day after shipping before 1 pm.
Delivery aims:
FREE EXPRESS DELIVERY on all orders worldwide.
1 DAY SHIPPING UK - next working day delivery when purchased before 11 am.
2 - 10 DAY SHIPPING to USA, Canada, Australia, New Zealand & the rest of the world.
Order by 11 am for same day dispatch.
We no longer ship to Germany or any other EU country.
1 DAY SHIPPING TO UK DESTINATIONS.
UK SHIPPING:
We offer next working day delivery to our UK customers.
Purchase before 11 am to guarantee UK delivery the next working day.
If our UK customers have a preferred day to receive their order (Monday - Saturday) we are able to carry out their wishes.
Please contact us by email to inform us of your instructions.
UK orders will be delivered by DHLExpress or Royal Mail Special Delivery Next Day Guaranteed.
INTERNATIONAL SHIPPING:
Orders worth over £250.00 will usually be delivered by DHLExpress which offers a super fast expedited service.
Typically these international shipments reach their final destinations in 2 - 5 days.
International orders worth less than £250.00 will be shipped via Royal Mail Airmail & then the receiving country's postal service.
If you have any queries or requests regarding shipping / shipping upgrades or any other matter please do not hesitate to contact us.
Same / next day dispatch.
We guarantee customer satisfaction and worldwide delivery.
Each item is shipped with its own lavishly illustrated history.
Each purchase is shipped in a luxury gift box with a handmade gift tag.
Jewellery purchases are also shipped in beautiful jewellery cases.
Gift presentation is subject to change, depending on availability.
We are happy to have conversations about antique & vintage collectibles with our customers and also to help you with your collection / purchases.
Payment Methods:
All major cards, Apple Pay, Google Pay, PayPal & Shop Pay are accepted.
Alternatively our UK customers may pay by cheque.
Please contact Danielle if you have any queries or to arrange payments by cheque:
0789 6616374
antiqueandcollect@gmail.com
We have tracking tools for the UK, USA & almost every country, which means we are able to let our customers know the location of their parcel and the intended delivery day.
In most cases these tools allow customers to pick their preferred delivery day.
We guarantee that you will receive a 5 star service when shopping with us:
1. Carefully selected vintage & antique items in excellent condition.
2. Free gift boxes for all items purchased. Free bridesmaids service - buy your wedding gifts from us & we will provide all the gift boxes, gift tags & coordinate with your wedding themes/colours, if desired.
3. You can specify what message you would like printed on to the gift card.
4. All items shipped beautifully clean & well presented the same day or next working day after purchase.
5. All the gift boxes are packed within sturdy cardboard boxes.
6. We guarantee delivery anywhere in the world & we only use tracked, insured priority mail.
7. We have tracking tools for USPS which allow us to let our American customers know exactly where in the US their packages are & even what day they will be delivered.
Customers are responsible for any customs charges / taxes which arise.
Refunds and exchanges:
We only offer well cared for items that are accurately described. In the unlikely event that a customer is not 100% happy with their purchase/s we will refund all the purchase price (less all actual shipping costs, bank, transaction & customs charges & taxes) on return of the item.
Customers are our priority and we will always ensure an excellent level of customer service.
However, we must be informed within 14 days of the receipt of the item that the customer wishes to return the goods. The goods must be returned within 28 days of their receipt and in exactly the same condition as they were at the time of shipping (e.g. the item/s can not have been modified, taken apart, or damaged in any way).
All that was included in the parcel - for example - the item purchased, the historical fact pack, promotional information, the gift tag and the gift box must be included and a tracked shipping method must be used with the correct insured value. We must be informed of the tracking reference. The gift box, gift tag, promotional information and historical fact packs must be returned in the same pristine condition in which they were received, so that they may be used again.
Items being returned from international customers must be clearly marked in large clear printed type that the contents of the parcel are 'UNWANTED MERCHANDISE BEING RETURNED TO THE SELLER' to prevent unwarranted fees being levied.
If we incur taxes or import fees resulting from a returned item being incorrectly labelled (or other reason) these will be deducted from the refund.
Items returned outside of the 28 day period or without any prior notification of intention to return within 14 days of receipt will not be accepted.
In the unlikely event that an item arrives damaged, please return it within twenty eight days for a full refund. Please notify us of your intention to return the goods within fourteen days of receipt. On receipt of the damaged item we will make the refund. We pack very well and securely and so this is highly unlikely.
All items of jewellery / jewelry will be shipped with security tags attached.
Please note that any items that have their security tags removed are not eligible for return, refunds or exchange.
We do not accept order cancellations for various reasons.
However, anyone may return any item for any reason what-so-ever.
Reservations for UK customers:
Our customers based in the United Kingdom may reserve an item and send a cheque to us for the full amount. The reservation will commence once the cheque reaches us.
When the cheque has cleared the reserved item will be shipped.
We also accept bank to bank payments from our UK customers.
Please contact us if you would like to reserve an item.
Layaway:
From November 11, 2023 we are no longer offering layaway in any of our stores.
The information below relates to layaway / reservations which have been agreed before this date.
Items purchased using reservation / layaway taking over one calendar month to complete are not eligible for refunds, exchange or return.
Contact us:
If you have any questions please contact Danielle:
antiqueandcollect@gmail.com
or call 0789 6616374
International callers +44 789 6616374